Cancellation and Refund Policy

Temple of Epiphany provides professional services and software subscriptions, not physical goods. This policy explains how cancellations and refunds work. The terms in a signed proposal or statement of work take precedence over this page.

Professional services

• Deposits: a deposit reserves time on our schedule. It is refundable in full if you cancel in writing before work begins.

• Work in progress: if you cancel after work begins, you pay for work completed and expenses incurred to the cancellation date; any prepaid balance beyond that is refunded.

• Retainers: monthly retainers (such as fractional CISO services) can be cancelled with 30 days' written notice. Fees for the current month are not refundable.

• Completed deliverables: fees for delivered and accepted work are not refundable. If a deliverable does not meet the agreed scope, tell us within 14 days and we will correct it at no charge.

Software and subscriptions

Subscriptions to our SaaS applications can be cancelled at any time and remain active until the end of the paid period. Refunds for partial periods are not provided unless required by law or stated in the product's own terms.

How to request a cancellation or refund

Email refund@templeofepiphany.com with your name, company, and invoice number. We respond within two business days and issue approved refunds to the original payment method within ten business days.